SAP HYBRIS

GO WHERE YOUR CUSTOMERS ARE

ENGAGE, SIMPLIFY AND INNOVATE WITH SAP HYBRIS SOFTWARE


Multichannel e-commerce of companies could be handled effectively through SAP Hybris technology. Redefine your customer service through Omni channel selling of goods and services grabbing attention of large group target audience. Get closer to your customer through these strategies allows sales service managers to have flexibility in delivering growing needs of current trends. Cloud CRM portfolio gives several guidelines to engage among consumers in best way resulting in flawless execution for attractive customer experience perspective. Using SAP Hybris solution business owners can gain 3600 view on complete services on real time thereby understanding customer requirements within a moment enhancing opportunities.






B2C Commerce

Strengthen customer loyalty and increase sales with consistent, personal experiences for your customers. SAP Hybris Commerce Cloud for B2C gives your customers what they want, when they want it, every time they interact with your business – online or in the real world. With every interaction you can gain further customer insights, so when they come back you’re ready to deliver another great experience.

B2B Commerce

Create an omni-channel B2B experience to rival the best consumer sites. The flexibility and functionality of SAP Hybris Commerce Cloud for B2B can give your customers the freedom to save repeat purchases and buy in bulk while providing self-service and account management for buyers.

Product Content and Catalog Management

Consolidate product content and control information about your products with a built-in, easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really show off your products – including those syndicated from multiple suppliers.

Omni-Channel Fulfillment

One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection or delivery and benefit from fuss-free returns. You get to see all the order information in one place and have precise visibility of your stock.

Creating Contextual Experiences

Get customers engaged with your products by creating a one-to-one experience that’s relevant every time. With SAP Hybris Customer Experience, you can manage site layout and content across all channels and create highly personalized experiences for your customers. Use our modern merchandising tool as well as historical data and current behaviors to deliver the personal storefront that drives engagement and transactions.

SAP Hybris Commerce: Omnichannel commerce suite for B2B or B2C industries

SAP Hybris Commerce solution helps you target and engage with your customers better, wherever they are. As the world of commerce continues to change, give your customers a consistent and meaningful experience - across every channel, every time.

Web Content Management
Responsive Storefront Pages
Advanced Personalization
Merchandising
Reviews and Comments
Cross- and Up-selling
Faceted Search
Guided Selling

SAP Hybris Billing: Billing innovation for consumption, subscription, and digital goods

SAP Hybris Billing helps you monetize your digital transformation and renovate your revenue management processes with a highly agile and scalable platform. Build flexible pricing models to meet your B2C and B2B customer needs. Share revenues with partners of your business network.

Business Model Design & Pricing Simulation
Subscription Order Management
Usage Metering & Transaction Pricing
Billing, Receivables, Collections
Partner Revenue Sharing

SAP Hybris Marketing: Real-time contextual marketing solution to reach and engage the individual

SAP Hybris Marketing combines superior customer insight with a highly agile and scalable platform. Reach your customers at all points of their journey, and boost loyalty by responding to real-time data to deliver the best possible customer experience.

Cross-channel Engagement
Targeting and Segmentation
Marketing Planning
Single Customer View
Real-Time Analytics
Personalization
Fully Integrated Platform

SAP Cloud for Service / Social: Contact center and field service solution that makes service effortless

SAP Hybris Service gives you the tools to bring your brand to life and keep your brand promise, on whichever channel the customer may prefer. Service used to be thought of as something that came in after the sale, but we see it as a critical part of the sales process. Now more than ever, you need to shape the customer experience at every opportunity.

Omni-channel Service Ticketing (Including Social)
Service Analytics
Integrated Knowledgebase
Web Self Service
Collaboration
Integration
Mobile Access
Field Service

SAP Cloud for Sales: Sales force automation solution that empowers sales people to sell smarter

SAP Hybris Cloud for Sales sets your sales team free to outperform, with all the insights and data they need to close deals and keep up with digital-first customers in an always-on world. Cloud for Sales helps you to go beyond CRM and build a relationship they will love, connecting your sales force and keeping all their interactions relevant and personal.

Account Management & Intelligence
Opportunity Management & Insight
Collaboration & Social
Productivity & Personalization
Real-Time Analytics
Mobility
Groupware Integration
Integration
Platform