APPLICATION AND TECHNICAL SAP SUPPORT

Managing software applications all through their lifecycle implies steady efforts. One of the key to succeed lies in an appropriate support.

A systematic support leads to a:

  • Better implementation
  • Better operation
  • Better innovation

Our SAP support helps prevent recurring incidents and deliver productive systems to users on priority basis.

APPLICATION MANAGEMENT SAP (AMS)

Make sure your SAP solution is high-quality and progressive to enjoy all of its advantages with a flexible and functional SAP support agreement.

  • Evolutions, development and SAP projects
  • BASIS technical support
  • Incident management
  • Software tutorial
  • Activation of new functionalities
  • Changes to existing functionalities
  • Assignation of security roles
  • Passwords management
  • Landscape management
  • Change and delivery requests control

AN EXPERIENCED SUPPORT TEAM

AMS Business Consultant has a team of experienced SAP support consultants globally, who will help you maintain and evolve your solution.
  • Functional SAP experts
  • SAP BASIS specialists
  • SAP Integration specialists
  • Developers: SAP ABAP, FIORI, PI,
  • SAP Security specialists
  • SAP BI experts

AMS Service Desk

  • Unique access point for all of clients’ requests: incidents and service requests
  • 24/7 support notice for every issue
  • 24/7 support during production interruption (P1 or pre-implementation)
  • Solution manager
  • Documentation of operational processes and scenarios
  • Transaction library
  • Configuration and development documentation
  • Test documentation
  • Change request management
  • Documentation, estimates and approval of change requests
  • Documentation of change realization and deployment tools